Refund Policy
Last updated Oct 20, 2026
Building and previewing your website is free, so you can see exactly what you're getting before you pay. Here's how refunds and cancelling work.
Care and Care Plus setup fees ($99 and $199)
This is our only refund promise: you can get a full refund of the Care ($99) or Care Plus ($199) setup fee within 7 days of purchase if your site isn't live yet. Once your site is live, or after 7 days, the setup fee can't be refunded. If something is broken, email us and we'll fix it.
Other payments
Other payments aren't refundable. That includes the $49 Starter or website-file fee, the Starter add-ons (custom domain setup and the edits pack), and monthly plan charges. If something is broken, email us and we'll fix it.
Monthly plans: cancel anytime, yourself
There's no contract or minimum term. You can cancel anytime yourself from your billing page (Stripe Customer Portal), linked from your private order link, and you won't be charged again. Your plan stays active until the end of the period you've already paid for.
Domain names (draft)
If we can’t register a domain name you paid for, the domain charge is refunded automatically. Once a domain is registered, its yearly fee isn’t refundable, because domain registries don’t refund registrations. You can turn off the renewal at any time; the domain stays yours until the end of the paid year.
How to ask for a refund
Email brian@golaunchly.com with your order number or the email you paid with. Approved refunds go back to your original payment method through Stripe and usually show up within 5–10 business days.